I haven't posted in a while because I've been recovering from a traumatic event that
occurred last weekend. I had a "run-in" with some old Italian women. Eight Italian women to be exact.

Part of my job here in Barcelona is to take guests to a private apartment they've booked with us. This includes verifying their booking, collecting their money, physically walking them to the apartment, etc. I enjoy this for the most part because I get to meet people from
all over the world, and I get to walk around Barcelona.
I usually enjoy doing this, unless I have unhappy guests. Nobody likes unhappy guests. Especially unhappy Italian guests.
The Italians arrived at 9:30pm. It took almost 2 hours to check them in because they didn't speak but 2 words of English and no Spanish (which is a little embarassing for them because Spanish and Italian are quite similar). I showed them 3 or 4 times on a map where the apartment was, and explained how many bathrooms there were, and how much they still had to pay, and assured them that 1,000 euros was the correct amount, and I wasn't ripping them off. Then they all wanted to pay separately and I didn't have change.
Meanwhile, two other groups arrived. I should note here that I was the only person working in the office because we close at 9:00pm. We didn't have space for one group because we overbooked them, so I had to call another hostel to see if they had space and explain how to get there. I had to call another intern to come check-in the other couple, while I dealt with the Italian nightmare.
Once this was all sorted out I took them to the apartment, which is 15 minutes walking. This was far too long for them. I could tell they were angry by their Italian tone. It was even louder than normal. Once we arrived, which seemed like forever, we had to go up in the elevator two at a time because the elevator is so small. After four elevator trips, we finally made it into the apartment. This is where the story gets good.
I took half of them to one end of the apartment and was supposed to take half to the other end. One minor problem. There were already people staying in the room they were supposed to be in. This is when all hell broke loose.
They started screaming at me in Italian and among each other. They were also pissed because there was only 1 shower in the apartment. I completely understood their frustration. They booked a room with us, and we accidentally gave it to someone else. I tried to quiet them down, explaining (by hand gestures) that there were other people sleeping. They didn't care, screamed louder. I told them if they were going to scream, then I was going to leave and they could sleep on the floor.
Well they solved that problem for me. Four of them blocked the door so I couldn't leave, and the rest continued yelling. I'm not exagerrating either. Then they got the idea to call "policia, policia". No, no, no... don't call the policia. Bad idea. The last thing I wanted was to deal with the Spanish police. They got out their cell phone and started looking in their guide books for the police number.
After at least a half hour of yelling, I got them to understand that we could go back to the office and I would give them a complete refund. This was alright for half, but there were a couple of the ladies who were insistent on calling the police. I then pleaded to them how this wasn't my fault and this is my internship and now I'm going to quit and I'll give them their money and call my boss if they just come back to the office and don't call the police.
I don't know what finally clicked, but at some point their attitude towards me changed. They agreed to come back to the office for a refund. On the walk back they were saying "Derek good. BCN Loft bad." They gave me an Italian pastry and were sure to point and laugh at every police car we saw.
One of the worst/best learning experiences I've ever had. I know I learned a lot from that situation, but I'm still trying to figure out what all it was. I really wanted to quit that night. I was almost in tears. I think I became more of a man from that night though. I learned how to handle an extremely stressful situation without being able to communicate very well. I feel like God specifically put me in that situation and was fathering me, teaching me that I do have what it takes. He just used 8 pissed-off Italian ladies to do it. I'm grateful for that experience.